The best laid plans can go out the window in a heartbeat. Yesterday was nearly a disaster. Jim was working on his computer and stepped away for a bite of lunch with Debra. When he came back he found the computer off. Turning it on all sorts of bizarre stuff began to happen. The desktop background was black and there were popup windows telling him all sorts of stuff.
Jim called me almost immediately. Popping over to the office it became clear that there was a problem. The goal was not only to get Jim’s computer operational, but also to minimize the loss of data. The problem was, there was no backup if all data was lost. Worse still the anti-virus/firewall program was not enabled. Yes, the phrase, “oh crap!” did spring to mind. Fortunately the files for the accounting program had been backuped up to an online location the day before.
Jim’s computer is an HP TouchSmart. It’s an all in one computer. One of the things I like about it is there is a partition on the hard drive that will enable restoration. The only question I had was when was the last restore point set. I breathed a huge sigh of relief when I learned the restore point was the day before, Tuesday, October 2nd.
Once restoration was completed I dealt with the anti-virus/firewall program and made sure it was up to date and running. Then it came time to get rid of any of the garbage that may have opened the door to whatever attacked the machine. I ran Ccleaner and followed up with a defrag. By the time I left it was fairly back to normal. Whatever attacked Jim’s computer caused some data loss. Fortunately the files that were missing were also the ones backed up to an online location.
If you haven’t backed up your computer recently, now would be a very good time to do so.